The Six Touchstones of Hospitality
At A.L. Bruns & Company we reference Boston University's, School of Hospitality Administration, 'Six Touchstones of Hospitality' to help us better understand our clients' needs.
Included in this have been a number of strategies and tactics, which may include such tested practices as engaging creativity, adopting new habits, reframing theories, and challenging accepted paradigms. Along with these, the practice of self-reflection becomes a powerful tool for adapting to the realities of the constantly changing industry.